Let your story be a testimonial to people-share the mistakes, pictures and lessons learned with proper or improper removal. Here is an example:
I am writing this email because I searched online and found your products that can possibly help me in my situation. I washed my hair tonight and all of a sudden it is completely matted with some parts hanging down. I dont understand what happened. I do wear my hair natural and dont keep up with it as often as I should but this has never happend. I am very scared and ready to just put a scissor to it. May you please help me out?! I was reading a testimonial and someone said that you guys help locate a specialist who can do a "take down." Hopefully you can find someone for me or instruct me on what to do. Thank you so much and I hope to hear from you very soon.
From: nyasha.lang@yahoo.com
